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Okay first of all you need to know that I will not back down when a wrong is committed by any company. It's long but worth the read and a good laugh for the day:
So a satellite company (rhymes with fish) that I have had for ten years sent me my monthly statement as always... but as I read it I was in shock at the amount....$297.59 hummm? Now normally my bill would be $49.99 so right away I knew there was some mistake. Let me add, the bill didn't have a break down of the charges just the flat $297.59.
So I called and was re-routed to the correct department, which oddly enough turned out to be All the departments. I was on hold at least 20 minutes for each transfer (no biggie) but when the customer service person came on the line and I asked her for a detail to the charges... she laughed and said,
"Oh it's all those porno movies you charged on pay-per-view"
"Excuse me"""@@""" what did you say?"
She goes on to name the titles, dates and times, as I am writing them down for future reference. So when she is finished and laughing the whole time mind you. She asked how I would like to pay for them? Well... I said I'm not, our house doesn't watch Porn as you can see by my ten year record, and we certainly aren't going to watch shows that overlap at the same date/time...a few days they charged us for watching porn for 48hrs straight! Whew!
So, I took in a deep breath and asked to speak to a manager, (obviously the laughing customer service was getting under my skin). When a manager came to the phone after many transfers and hours of time, he asked me to go to my TV and pull up the movies that were watched... so I did, grabbed my camera and took a picture of it! I asked him to send me a detailed account of these charges. I explained to him that some of the charges occurred during the Christmas break... we were in a different country so there has to be a huge mistake! They suggested someone had broke into my home and was watching the porn. Eh?
As I am waiting for the detailed bill, I ask my entire family if you know, they had ordered it, and they laughed, because it was then that I realized I have the CODE in my head that you need to watch a movie on pay-per-view.... I had never told anyone what it was! (AM I GUILTY???) Maybe sleep watching Porno in the middle of the night?? No, no.../~:
So when the detailed bill arrived I compared it to the charges on the screen; They were totally different?? Different titles, dates, times>>>> Hummm placed yet another call....
Hold times again, transferring here and there... and the laughing ensued... I was passed around as the joke customer for weeks. They wouldn't budge! So, I stopped paying my bill and ordered from another satellite company.
After they threatened to send me to collections, I said I dare you! I had a list of 15 people that I had spoken to, and finally got through to a man that was the big Guy he said he would remove the charges from my account if I didn't cancel my account. ??? He also wanted to give 6 months of free satellite service. I said No Deal! Your company treated me horribly, and I wouldn't give you one more dime of my money. Take off the charges and all late fees or I shall take you to small claims court.
To end this tale, and I mean really end it, took me over four months...late charges...time and energy yadda, yadda...but the funny part was that the company asked me to UPS them their Satellite Dish! So I said SURE I will.... just send me the prepaid box.... NO box....Had to wait another month for that.
During that month... I took my Bob-Cat tractor, and ran over the dish and then used a hydraulic press and folded, and folded and folded again,and then pressed the dish until it resembled a small tin can ran over by a semi-truck...and sent it to the company. With a small note it read:
Best Regards... Treat Your Customers Like YOU would want to be treated....and your Company will prosper...
Cheers,
Your past never been late with a payment customer
